During 2020, Applus+ has digitised some of its services and processes in the statutory-vehicle-inspection stations that the Group has around the world. This digitalisation has allowed us to adapt to the extra demands in safety and hygiene requirements during the Covid-19 pandemic, and, in addition, the improved processes have increased our flexibility and efficiency.
The Automotive Division has rolled out online payment at all of its centres, which currently represents 30% of payments made through the reservation-payment system. With this new system, now all of our clients have the option to pay in advance of their visit to the statutory-vehicle-inspection station, which allows the customer to remain inside the vehicle during the entire inspection process. The customer can make the payment when booking online or later, but always before the inspection, through a PayLink+, an application that delivers a link for payment via SMS or email. In addition, we have developed the eCheckin+ programme to manage the vehicles’ entrance into the centres. The customers with a scheduled-inspection receive a SMS, which provides their instructions to follow for accessing the station. The improvements delivered by digitalisation minimise queues and improve centre-productivity. Finally, through our “No-paper” project, we offer option for clients to receive their Inspection Report and the invoice via an email service, reducing paper-use across all of our centres.