Optimisation of the queue-management system for the Texas Department of Public Safety through DriveQueue

23/03/2021

    Applus+ in the USA has implemented an enhanced queuemanagement solution for the Texas Department of Public Safety (DPS), Driver License Division (DLD).

    Among other services, DPS provides driving licences and identification cards to over seven million customers each year across more than 200 of its offices. The DriveQueue application developed by Applus+ has been implemented in the DLD offices and allows DPS’s clients to book their appointments online and register themselves through self-service digital displays when attending. This new application and the digitalisation of processes increase service efficiency and allow DPS to optimise, control and manage the flow of customers within their DLD offices. Once more, Applus+ has contributed to improving processes thanks to our advances in technology.

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